{"id":779,"date":"2025-06-18T16:57:44","date_gmt":"2025-06-18T14:57:44","guid":{"rendered":"https:\/\/vey-expertise-formation.com\/?page_id=779"},"modified":"2025-07-21T16:01:20","modified_gmt":"2025-07-21T14:01:20","slug":"experts-en-relation-client-et-gestion-des-conflits","status":"publish","type":"page","link":"https:\/\/vey-expertise-formation.com\/","title":{"rendered":"Experts en relation client et gestion des conflits"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"779\" class=\"elementor elementor-779\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13565182 e-con-full e-flex e-con e-parent\" data-id=\"13565182\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b67fb2a elementor-widget elementor-widget-heading\" data-id=\"b67fb2a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Experts en relation client et gestion des conflits<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d2e711c e-con-full e-flex e-con e-parent\" data-id=\"4d2e711c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-28cc5045 e-con-full e-flex e-con e-child\" data-id=\"28cc5045\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-68d80311 e-con-full e-flex e-con e-child\" data-id=\"68d80311\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5bbf1420 elementor-widget elementor-widget-image\" data-id=\"5bbf1420\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/AdobeStock_1239191450-1024x683.jpeg\" class=\"attachment-large size-large wp-image-856\" alt=\"\" srcset=\"https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/AdobeStock_1239191450-1024x683.jpeg 1024w, https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/AdobeStock_1239191450-300x200.jpeg 300w, https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/AdobeStock_1239191450-768x512.jpeg 768w, https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/AdobeStock_1239191450-1536x1024.jpeg 1536w, https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/AdobeStock_1239191450-2048x1365.jpeg 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6055eb34 e-con-full e-flex e-con e-child\" data-id=\"6055eb34\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1342908d elementor-widget elementor-widget-image\" data-id=\"1342908d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"317\" height=\"170\" src=\"https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/05\/LogoQualiopi-150dpi-AvecMarianne-1.png\" class=\"attachment-large size-large wp-image-107\" alt=\"\" srcset=\"https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/05\/LogoQualiopi-150dpi-AvecMarianne-1.png 317w, https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/05\/LogoQualiopi-150dpi-AvecMarianne-1-300x161.png 300w\" sizes=\"(max-width: 317px) 100vw, 317px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59501d34 e-con-full e-flex e-con e-child\" data-id=\"59501d34\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b2c453e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3b2c453e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La certification qualit\u00e9 a \u00e9t\u00e9 d\u00e9livr\u00e9e au titre<br \/>de la cat\u00e9gorie d&rsquo;action suivante :<\/p><p>ACTIONS DE FORMATION<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58f87a98 elementor-widget elementor-widget-button\" data-id=\"58f87a98\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/05\/580638-41058_-_Certificat_Qualiopi_renouvellement_VEY_Expertise_et_Formation.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Certificat t\u00e9l\u00e9chargeable<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aa70a3b e-con-full e-flex e-con e-child\" data-id=\"aa70a3b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6498cb13 elementor-widget elementor-widget-heading\" data-id=\"6498cb13\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pr\u00e9venir les tensions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-240056b5 elementor-widget elementor-widget-heading\" data-id=\"240056b5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">S\u00e9curiser la relation client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1a2c1 elementor-widget elementor-widget-heading\" data-id=\"f1a2c1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Valoriser les comp\u00e9tences<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b24f1e5 elementor-widget elementor-widget-text-editor\" data-id=\"1b24f1e5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>VEY Expertise &amp; Formation vous aide \u00e0 renforcer les comp\u00e9tences relationnelles de vos salari\u00e9s et de vos \u00e9quipes. Notre approche allie <strong>une expertise reconnue, la maitrise de la th\u00e9orie ainsi que la mise en \u0153uvre sur le terrain <\/strong>y compris au poste de travail.<\/p><p>Dans le respect du cadre juridique des m\u00e9tiers, nous r\u00e9alisons un <strong>accompagnement sur-mesure<\/strong>, qui r\u00e9pond \u00e0 vos enjeux : bien se conna\u00eetre, bien communiquer, bien travailler ensemble, <strong>pr\u00e9venir et g\u00e9rer les conflits, prendre en compte les obligations r\u00e9glementaires et l\u00e9gales<\/strong>, respecter les proc\u00e9dures d&rsquo;entreprise ainsi que\u00a0 les contraintes op\u00e9rationnelles.<\/p><p>Form\u00e9s en <strong>pr\u00e9vention des risques sant\u00e9 mentale au travail<\/strong>, nous pouvons \u00e9galement vous aider et vous soutenir dans la gestion de cette probl\u00e9matique. Nous transmettons \u00e9galement aux managers les savoirs n\u00e9cessaires pour d\u00e9velopper leurs <strong>comp\u00e9tences dans l&rsquo;accueil et le suivi des salari\u00e9s victimes d&rsquo;agressions verbales ou physiques<\/strong> tout en adoptant un comportement adapt\u00e9..<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3457c1da elementor-tablet-align-center elementor-widget elementor-widget-button\" data-id=\"3457c1da\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#formations\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrez notre offre de formation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19f51bd1 e-flex e-con-boxed e-con e-parent\" data-id=\"19f51bd1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fc5805b elementor-widget elementor-widget-heading\" data-id=\"1fc5805b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pour toutes les entreprises \navec des \u00e9quipes au contact du public<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-590b8d8f e-flex e-con-boxed e-con e-parent\" data-id=\"590b8d8f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-10344a67 e-con-full e-flex e-con e-child\" data-id=\"10344a67\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-772610fa elementor-widget elementor-widget-text-editor\" data-id=\"772610fa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"527\" data-end=\"737\">VEY Expertise et Formation, intervient partout o\u00f9 les interactions humaines sont au c\u0153ur de l\u2019activit\u00e9, y compris les centrales t\u00e9l\u00e9phoniques, PC, PC s\u00e9curit\u00e9&#8230;<\/p>\n<p class=\"\" data-start=\"527\" data-end=\"737\">Nos formations s\u2019adressent \u00e0 toutes les structures priv\u00e9es ou publiques qui souhaitent :<\/p>\n<ul>\n<li>pr\u00e9venir les tensions<\/li>\n<li>g\u00e9rer les incivilit\u00e9s<\/li>\n<li>lutter contre la fraude<\/li>\n<li>renforcer la qualit\u00e9 de la relation client<\/li>\n<li>accompagner le changement ou l\u2019\u00e9volution des pratiques professionnelles<\/li>\n<li>recevoir les personnes agress\u00e9es et les suivre<\/li>\n<li>valoriser le potentiel personnel et professionnel des salari\u00e9s<\/li>\n<li>favoriser les dynamiques d&rsquo;\u00e9quipe<\/li>\n<li>d\u00e9velopper les comp\u00e9tences manag\u00e9riales<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79584141 elementor-widget elementor-widget-button\" data-id=\"79584141\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#formations\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrez notre offre de formation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4accc703 e-con-full e-flex e-con e-child\" data-id=\"4accc703\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b081100 elementor-widget elementor-widget-text-editor\" data-id=\"b081100\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u2714 Vous devez professionnaliser la posture <br \/>relationnelle de vos \u00e9quipes terrain ?<\/p><p>\u2714 Vous \u00eates confront\u00e9 \u00e0 des tensions internes<br \/>ou \u00e0 une hausse des incivilit\u00e9s et des agressions ?<\/p><p>\u2714 Vous pr\u00e9parez une transformation <br \/>organisationnelle ou un nouveau projet ?<\/p><p><span style=\"font-size: 1.2em;\">\u2714<\/span><span style=\"font-size: 1.2em;\">\u00a0<\/span>Vous \u00eates confront\u00e9 \u00e0 un taux<br \/>d&rsquo;absent\u00e9isme \u00e9lev\u00e9 ?<\/p><p>\u2714 Vous devez respecter des exigences <br \/>r\u00e9glementaires ou juridiques ?<\/p><p>\u2714 Vous recherchez un expert s\u00e9curit\u00e9 \/ suret\u00e9 ?<\/p><p>\u2714 Vous recherchez un partenaire capable <br \/>de co-construire une r\u00e9ponse <br \/>op\u00e9rationnelle avec vos \u00e9quipes ?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-53d9eddb e-con-full e-flex e-con e-parent\" data-id=\"53d9eddb\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-53187b2e e-con-full e-flex e-con e-child\" data-id=\"53187b2e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c73cb9f elementor-widget elementor-widget-text-editor\" data-id=\"3c73cb9f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u201dNous intervenons d\u00e8s qu\u2019il y a un enjeu de relations humaines, de postures professionnelles, de pratiques professionnelles, quel que soit le secteur d&rsquo;activit\u00e9.<\/p><p>L\u00e0 o\u00f9 il faut renforcer la qualit\u00e9 des liens et s\u00e9curiser les personnels, nous avons des outils concrets.\u201d<\/p><p>Nadine Vey<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d1e8249 e-flex e-con-boxed e-con e-parent\" data-id=\"5d1e8249\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2aba70ed e-con-full e-flex e-con e-parent\" data-id=\"2aba70ed\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-508c30b5 e-con-full e-flex e-con e-child\" data-id=\"508c30b5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-344ee310 elementor-widget elementor-widget-image\" data-id=\"344ee310\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"684\" height=\"684\" src=\"https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/05\/vblanc.png\" class=\"attachment-large size-large wp-image-213\" alt=\"\" srcset=\"https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/05\/vblanc.png 684w, https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/05\/vblanc-300x300.png 300w, https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/05\/vblanc-150x150.png 150w\" sizes=\"(max-width: 684px) 100vw, 684px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47fc1aeb elementor-widget elementor-widget-heading\" data-id=\"47fc1aeb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Des exp\u00e9riences compl\u00e9mentaires<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c709f54 e-con-full e-flex e-con e-child\" data-id=\"1c709f54\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69f33724 elementor-widget elementor-widget-text-editor\" data-id=\"69f33724\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Professionnels de la formation depuis plus de 30 ans, nous sommes convaincus<br \/>qu\u2019une formation efficace na\u00eet d\u2019un double engagement :<br \/>\u2022 une approche p\u00e9dagogique adapt\u00e9e, <br \/>fond\u00e9e sur la prise en compte des besoins des apprenants et de l&rsquo;entreprise,<br \/>\u2022 une connaissance concr\u00e8te des r\u00e9alit\u00e9s du terrain.<\/p><p>Notre m\u00e9thode p\u00e9dagogique dynamique, notre personnalit\u00e9 et notre exp\u00e9rience <br \/>facilitent et encouragent l&rsquo;engagement des stagiaires.<\/p><p><strong>Notre duo associe deux parcours professionnels riches et compl\u00e9mentaires, au service de vos objectifs :<\/strong><br \/>accompagner la mont\u00e9e en comp\u00e9tences de vos \u00e9quipes, favoriser l&rsquo;acquisition de soft-skills,<br \/>en respectant vos contraintes op\u00e9rationnelles et juridiques.<\/p><p>Nous mettons notre expertise au service de multiples entreprises et associations, <br \/>notamment dans le secteur\u00a0du transport public de voyageurs, dans lequel nous avons exerc\u00e9 de nombreuses ann\u00e9es. <br \/>Pour l&rsquo;assermentation et l&rsquo;agr\u00e9ment au relev\u00e9 d&rsquo;identit\u00e9, nous pouvons vous apporter notre expertise et vous aider dans vos formalit\u00e9s.<br \/>De plus, nous formons vos salari\u00e9s sur ce th\u00e8me puis nous vous transmettons les attestations de formation n\u00e9cessaires.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e33c59d e-con-full e-flex e-con e-child\" data-id=\"4e33c59d\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9dc837e e-con-full e-flex e-con e-child\" data-id=\"9dc837e\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3289f012 e-con-full nadine e-flex e-con e-child\" data-id=\"3289f012\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ea6b8fb elementor-widget elementor-widget-heading\" data-id=\"1ea6b8fb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Nadine Vey<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66c44af elementor-widget elementor-widget-text-editor\" data-id=\"66c44af\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Dirigeante, formatrice, auditrice dipl\u00f4m\u00e9e de la 14e promotion de l&rsquo;Institut des Hautes \u00c9tudes de la S\u00e9curit\u00e9 Int\u00e9rieure<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a941ed7 elementor-widget elementor-widget-text-editor\" data-id=\"a941ed7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Plus de 30 ans d\u2019exp\u00e9rience dans le conseil et la formation.<\/p><p>Nadine r\u00e9alise l&rsquo;ing\u00e9nierie p\u00e9dagogique, la cr\u00e9ation de modules et de parcours de formation sur mesure et anime \u00e9galement.<\/p><p>\u00c0 l\u2019\u00e9coute des besoins et des contextes sp\u00e9cifiques, elle intervient en amont pour analyser les probl\u00e9matiques rencontr\u00e9es, poser un diagnostic partag\u00e9 et construire un dispositif coh\u00e9rent, efficace et adapt\u00e9 aux publics concern\u00e9s.<\/p><p>Elle mobilise des m\u00e9thodes et des outils en mati\u00e8re de savoir, savoir-\u00eatre et savoir-faire pour faciliter l&rsquo;engagement des stagiaires. Elle leur permet de monter en comp\u00e9tences, de mettre en \u0153uvre des comportements et des pratiques professionnelles adapt\u00e9es \u00e0 l&rsquo;exercice de leur m\u00e9tier.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-15724e57 e-con-full e-flex e-con e-child\" data-id=\"15724e57\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6df568b3 elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"6df568b3\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.linkedin.com\/in\/nadine-vey-a182b4179\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Profil Linkedin<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-46528b35 e-con-full e-flex e-con e-child\" data-id=\"46528b35\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fd7873c e-con-full yves e-flex e-con e-child\" data-id=\"fd7873c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f658dcd elementor-widget elementor-widget-heading\" data-id=\"2f658dcd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Yves Vey<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3463787e elementor-widget elementor-widget-text-editor\" data-id=\"3463787e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Formateur expert et manager op\u00e9rationnel S\u00e9curit\u00e9, <br \/>dipl\u00f4m\u00e9 du Minist\u00e8re de l&rsquo;int\u00e9rieur\u00a0<\/strong><span style=\"font-weight: bolder; font-size: 1rem;\">et de la Sorbonne<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-992775f elementor-widget elementor-widget-text-editor\" data-id=\"992775f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Plus de 30 ans d&rsquo;exp\u00e9rience dans les m\u00e9tiers du<span style=\"font-size: 1rem;\">\u00a0commerce, Expert<\/span><span style=\"font-size: 1rem;\">\u00a0<\/span><span style=\"font-size: 1rem;\">dans le transport public de voyageurs, notamment dans le domaine de la formation depuis plus de 20 ans.<\/span><\/p><p>Issu du terrain, Il conna\u00eet la r\u00e9alit\u00e9 des \u00e9quipes en relation avec le public. Il ma\u00eetrise<span style=\"font-size: 1rem;\">\u00a0la gestion des situations difficiles<\/span><span style=\"font-size: 1rem;\">\u00a0et le cadre juridique li\u00e9 \u00e0 l&rsquo;exercice de ces m\u00e9tiers.<\/span><\/p><p><span style=\"font-size: 1rem;\">Formateur engag\u00e9, il anime des interventions ancr\u00e9es dans le quotidien, en s\u2019appuyant sur des cas concrets, une approche op\u00e9rationnelle avec des m\u00e9thodes et des outils comportementaux adapt\u00e9s.<\/span><\/p><p><span style=\"font-size: 1rem;\">Sa force : transmettre avec<\/span><span style=\"font-size: 1rem;\">\u00a0<\/span><span style=\"font-size: 1rem;\">bienveillance et empathie des cl\u00e9s simples et applicables.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-327dc56e e-con-full e-flex e-con e-child\" data-id=\"327dc56e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cc4b04d elementor-widget elementor-widget-button\" data-id=\"6cc4b04d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.linkedin.com\/in\/yves-vey-b4a56b177\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Profil Linkedin<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-66d400cc e-con-full e-flex e-con e-parent\" data-id=\"66d400cc\" data-element_type=\"container\" id=\"formations\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3e455797 e-con-full e-flex e-con e-child\" data-id=\"3e455797\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:5.5,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d1aac0e elementor-widget elementor-widget-image\" data-id=\"1d1aac0e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/AdobeStock_295595281-1024x683.jpeg\" class=\"attachment-large size-large wp-image-855\" alt=\"\" srcset=\"https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/AdobeStock_295595281-1024x683.jpeg 1024w, https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/AdobeStock_295595281-300x200.jpeg 300w, https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/AdobeStock_295595281-768x512.jpeg 768w, https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/AdobeStock_295595281-1536x1024.jpeg 1536w, https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/AdobeStock_295595281-2048x1365.jpeg 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2895aa57 e-con-full e-flex e-con e-child\" data-id=\"2895aa57\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-349ad79c elementor-widget elementor-widget-heading\" data-id=\"349ad79c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Nos programmes de formation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64be2d09 e-con-full e-flex e-con e-child\" data-id=\"64be2d09\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23cfaea elementor-widget elementor-widget-heading\" data-id=\"23cfaea\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">D\u00e9veloppez les comp\u00e9tences de vos \u00e9quipes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60299f43 elementor-widget elementor-widget-text-editor\" data-id=\"60299f43\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Notre organisme est <a href=\"#footer\">certifi\u00e9 QUALIOPI<\/a>&nbsp;pour la cat\u00e9gorie des actions de formation.<\/strong><\/p>\n<p><span style=\"font-size: 1rem;\">Nos formations permettent d&rsquo;acqu\u00e9rir et de perfectionner des connaissances, en individuel ou en groupe.<\/span><\/p>\n<p><span style=\"font-size: 1rem;\">&nbsp;<\/span>Construction sur mesure, formation en pr\u00e9sentiel&nbsp;<span style=\"font-size: 1rem;\">(salle \/ terrain \/ poste de travail).<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-100a1b47 e-con-full e-flex e-con e-parent\" data-id=\"100a1b47\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3c6878d8 e-con-full e-flex e-con e-child\" data-id=\"3c6878d8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5514c3c8 elementor-widget elementor-widget-heading\" data-id=\"5514c3c8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Nos th\u00e9matiques<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34857339 elementor-widget elementor-widget-text-editor\" data-id=\"34857339\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u2022 PSSM (Pr\u00e9vention sant\u00e9 mentale au travail)<\/p>\n<p>\u2022 Addictions et polytoxicomanies (usagers et agents)<\/p>\n<p>\u2022 Hypovigilance au poste de travail<\/p>\n<p>\u2022 Connaissance de soi et valorisation de soi<\/p>\n<p>\u2022 Qualit\u00e9 de l&rsquo;expression orale (t\u00e9l\u00e9phone, PC, en personne ou en public)<\/p>\n<p>\u2022 Gestion du stress et des \u00e9motions<\/p>\n<p>\u2022 Relation client et posture professionnelle<\/p>\n<p>\u2022 Pr\u00e9vention et gestion des conflits<\/p>\n<p>\u2022 \u00c9laboration et mise en \u0153uvre de pratiques professionnelles communes<\/p>\n<p>\u2022 Dynamique et gestion des \u00e9quipes<\/p>\n<p>\u2022 Respect du cadre l\u00e9gal li\u00e9 \u00e0 l&rsquo;exercice des m\u00e9tiers<\/p>\n<p>\u2022 Bien vivre ensemble dans l&rsquo;entreprise<\/p>\n<p>\u2022 Conduite du changement : \u00e9volution des mentalit\u00e9s<\/p>\n<p>\u2022 Management de proximit\u00e9<\/p>\n<p>\u2022 Construction et mise en \u0153uvre d&rsquo;une politique de s\u00e9curit\u00e9<\/p>\n<p>\u2022 Mise en application, suivi et analyse au poste de travail<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a2043b8 elementor-widget elementor-widget-text-editor\" data-id=\"4a2043b8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Nos th\u00e9matiques peuvent \u00eatre combin\u00e9es et adapt\u00e9es <br \/>\u00e0 votre domaine d&rsquo;activit\u00e9 pour des formations sur-mesure.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-441052fd elementor-align-center elementor-widget elementor-widget-button\" data-id=\"441052fd\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Discutons de vos besoins en formation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b16298e e-con-full e-flex e-con e-child\" data-id=\"3b16298e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:5.7,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66807cfd elementor-widget elementor-widget-image\" data-id=\"66807cfd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/AdobeStock_86260516-1024x683.jpeg\" class=\"attachment-large size-large wp-image-854\" alt=\"\" srcset=\"https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/AdobeStock_86260516-1024x683.jpeg 1024w, https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/AdobeStock_86260516-300x200.jpeg 300w, https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/AdobeStock_86260516-768x512.jpeg 768w, https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/AdobeStock_86260516-1536x1024.jpeg 1536w, https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/AdobeStock_86260516-2048x1365.jpeg 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b92647a e-con-full e-flex e-con e-parent\" data-id=\"5b92647a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-42a2e6e e-con-full e-flex e-con e-child\" data-id=\"42a2e6e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4460e1fc elementor-widget elementor-widget-heading\" data-id=\"4460e1fc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Nos formations en cours depuis le 1er janvier 2025<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d64774 elementor-widget elementor-widget-heading\" data-id=\"0d64774\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">En pr\u00e9sentiel - 4 agents minimum \/ 8 agents maximum<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16bc2c3 e-con-full e-flex e-con e-child\" data-id=\"16bc2c3\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-97c3ac1 e-con-full e-flex e-con e-child\" data-id=\"97c3ac1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a5b355 elementor-widget elementor-widget-heading\" data-id=\"0a5b355\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Pr\u00e9vention et gestion des conflits<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38dfafd elementor-widget elementor-widget-text-editor\" data-id=\"38dfafd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>2 JOURS \u2022 Conducteurs du transport public de voyageurs<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-548915c elementor-widget elementor-widget-button\" data-id=\"548915c\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/VEY-prevention-gestion-conflits-2j.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir ce programme<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f28f56 e-con-full e-flex e-con e-child\" data-id=\"5f28f56\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6141f7 elementor-widget elementor-widget-heading\" data-id=\"c6141f7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Pr\u00e9vention et gestion des conflits<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d3ee14 elementor-widget elementor-widget-text-editor\" data-id=\"3d3ee14\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>1 JOUR \u2022 Conducteurs du transport public de voyageurs<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-844262f elementor-widget elementor-widget-button\" data-id=\"844262f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/VEY-prevention-gestion-conflits-1j.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir ce programme<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-959f0ae e-con-full e-flex e-con e-child\" data-id=\"959f0ae\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-24d993a e-con-full e-flex e-con e-child\" data-id=\"24d993a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d18270c elementor-widget elementor-widget-heading\" data-id=\"d18270c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">M\u00e9diation sociale dans le transport public de voyageurs<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8f3847 elementor-widget elementor-widget-text-editor\" data-id=\"c8f3847\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>4 JOURS \u2022 Tout salari\u00e9 amen\u00e9 \u00e0 pratiquer la m\u00e9diation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14c1281 elementor-widget elementor-widget-button\" data-id=\"14c1281\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/VEY-mediation-social-transport-4j.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir ce programme<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e5c75c e-con-full e-flex e-con e-child\" data-id=\"3e5c75c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2186061 elementor-widget elementor-widget-heading\" data-id=\"2186061\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">M\u00e9diation sociale dans le transport public de voyageurs<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bec482 elementor-widget elementor-widget-text-editor\" data-id=\"0bec482\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>2 JOURS \u2022 Tout salari\u00e9 amen\u00e9 \u00e0 pratiquer la m\u00e9diation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56166af elementor-widget elementor-widget-button\" data-id=\"56166af\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/VEY-mediation-social-transport-2j.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir ce programme<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a820138 e-con-full e-flex e-con e-child\" data-id=\"a820138\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d5ccc37 e-con-full e-flex e-con e-child\" data-id=\"d5ccc37\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8ac0d0 elementor-widget elementor-widget-heading\" data-id=\"f8ac0d0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">M\u00e9diation sociale dans le transport public de voyageurs<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b262613 elementor-widget elementor-widget-text-editor\" data-id=\"b262613\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Analyse des pratiques<\/strong> \u2022 1 JOUR \u2022 Tout salari\u00e9 amen\u00e9 \u00e0 pratiquer la m\u00e9diation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b0d006 elementor-widget elementor-widget-button\" data-id=\"7b0d006\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/VEY-mediation-social-transport-analyse-1j.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir ce programme<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-44d2979 e-con-full e-flex e-con e-child\" data-id=\"44d2979\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1a6330 elementor-widget elementor-widget-heading\" data-id=\"c1a6330\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Assermentation et agr\u00e9ment au relev\u00e9 d\u2019identit\u00e9<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-909ce02 elementor-widget elementor-widget-text-editor\" data-id=\"909ce02\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>3 JOURS \u2022 V\u00e9rificateur de titres de transport<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae7785f elementor-widget elementor-widget-button\" data-id=\"ae7785f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/VEY-assermentation-agrement-3j.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir ce programme<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-475a113 e-con-full e-flex e-con e-child\" data-id=\"475a113\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f956a25 e-con-full e-flex e-con e-child\" data-id=\"f956a25\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd9efce elementor-widget elementor-widget-heading\" data-id=\"cd9efce\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Assermentation et agr\u00e9ment au relev\u00e9 d\u2019identit\u00e9<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b975271 elementor-widget elementor-widget-text-editor\" data-id=\"b975271\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Analyse des pratiques<\/strong> \u2022 1 JOUR \u2022 V\u00e9rificateur de titres de transport<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e34dff elementor-widget elementor-widget-button\" data-id=\"8e34dff\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/VEY-assermentation-agrement-analyse-1j.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir ce programme<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b4f7e5 e-con-full e-flex e-con e-child\" data-id=\"1b4f7e5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98eee21 elementor-widget elementor-widget-heading\" data-id=\"98eee21\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Assermentation et agr\u00e9ment au relev\u00e9 d\u2019identit\u00e9<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8ae38b elementor-widget elementor-widget-text-editor\" data-id=\"d8ae38b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>R\u00e9visions du cadre l\u00e9gal<\/strong> \u2022 1 JOUR \u2022 V\u00e9rificateur de titres de transport<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdd8bf7 elementor-widget elementor-widget-button\" data-id=\"fdd8bf7\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/vey-expertise-formation.com\/wp-content\/uploads\/2025\/07\/VEY-assermentation-agrement-revisions-1j.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir ce programme<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-383e4281 e-con-full e-flex e-con e-parent\" data-id=\"383e4281\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-19721f1 e-con-full e-flex e-con e-child\" data-id=\"19721f1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-760f7571 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"760f7571\" data-element_type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi choisir VEY Expertise et Formation ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24f5fa6 e-con-full e-flex e-con e-child\" data-id=\"24f5fa6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41e60d64 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"41e60d64\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:100}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un organisme certifi\u00e9 Qualiopi pour la cat\u00e9gorie des actions de formation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f7dfdf9 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7f7dfdf9\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Des formations concr\u00e8tes et applicables avec un ancrage terrain<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e70906c elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"2e70906c\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un impact mesurable avant et apr\u00e8s formation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39bd8e8 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"39bd8e8\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:400}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Une expertise sp\u00e9cifique en mati\u00e8re de s\u00e9curit\u00e9<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-903a443 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"903a443\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un engagement au service des entreprises et des salari\u00e9s<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f399298 e-con-full e-flex e-con e-parent\" data-id=\"5f399298\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-50d87d6e e-con-full e-flex e-con e-child\" data-id=\"50d87d6e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c72df86 elementor-widget elementor-widget-heading\" data-id=\"3c72df86\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Nos tarifs<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6898a0c7 elementor-widget elementor-widget-text-editor\" data-id=\"6898a0c7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>950\u20ac\/jour*, exon\u00e9r\u00e9s de TVA, plus frais de d\u00e9placement et d\u2019h\u00e9bergement.<\/p><p>Vey Expertise et Formation agit en tant que consultant direct ou en sous-traitance.<\/p><p>*Les tarifs sont ajust\u00e9s en fonction de l\u2019analyse du besoin du b\u00e9n\u00e9ficiaire ou de l\u2019entreprise.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-14ac61be e-con-full e-flex e-con e-child\" data-id=\"14ac61be\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5de67205 elementor-widget elementor-widget-heading\" data-id=\"5de67205\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Nos indicateurs - 2e semestre 2024<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-13d5ce0e e-con-full e-flex e-con e-child\" data-id=\"13d5ce0e\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-135d986b e-con-full e-flex e-con e-child\" data-id=\"135d986b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1594236a elementor-widget elementor-widget-text-editor\" data-id=\"1594236a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Taux de <br \/>recommandation client<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-309289f5 elementor-widget elementor-widget-counter\" data-id=\"309289f5\" data-element_type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"100\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27a08a64 e-con-full e-flex e-con e-child\" data-id=\"27a08a64\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1281a302 elementor-widget elementor-widget-text-editor\" data-id=\"1281a302\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Taux de satisfaction<br \/>stagiaire<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4261fad7 elementor-widget elementor-widget-counter\" data-id=\"4261fad7\" data-element_type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"100\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-13f66336 e-con-full e-flex e-con e-child\" data-id=\"13f66336\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e217b1c elementor-widget elementor-widget-text-editor\" data-id=\"5e217b1c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Taux de\u00a0<br \/>r\u00e9ussite<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53c619b2 elementor-widget elementor-widget-counter\" data-id=\"53c619b2\" data-element_type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"98\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2bee401 e-con-full e-flex e-con e-parent\" data-id=\"2bee401\" data-element_type=\"container\" id=\"contact\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1842d746 e-con-full e-flex e-con e-child\" data-id=\"1842d746\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e82480b elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"6e82480b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contactez-nous<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dec6065 elementor-widget elementor-widget-text-editor\" data-id=\"3dec6065\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Contactez-nous pour toute demande pour que nous puissions \u00e9tudier vos besoins et \u00e9laborer des propositions adapt\u00e9es.<\/p><p>Nous vous r\u00e9pondons dans un d\u00e9lai de 48H, pour une mise en place de la formation dans un d\u00e9lai minimum de 15 jours et de fa\u00e7on adapt\u00e9e<span style=\"font-size: 1rem;\">\u00a0\u00e0 votre demande de planification.<\/span><\/p><p>Toutes nos formations sont accessibles aux personnes en situation de handicap, merci de nous joindre pour que nous puissions adapter notre p\u00e9dagogie.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76514543 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"76514543\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:nadine.vey@vey-expertise-formation.fr\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Discutons de vos besoins en formation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-602c63fb e-con-full e-flex e-con e-child\" data-id=\"602c63fb\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1059040 e-con-full e-flex e-con e-child\" data-id=\"1059040\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a7b43a elementor-widget elementor-widget-text-editor\" data-id=\"6a7b43a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nadine Vey<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d6f21e3 e-con-full e-flex e-con e-child\" data-id=\"6d6f21e3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c709524 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"6c709524\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b3ae85e elementor-widget elementor-widget-text-editor\" data-id=\"5b3ae85e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<a href=\"tel:+33612479735\">06 12 47 97 35<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e6f0e67 e-con-full e-flex e-con e-child\" data-id=\"6e6f0e67\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-709eddbc elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"709eddbc\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 64H48C21.49 64 0 85.49 0 112v288c0 26.51 21.49 48 48 48h416c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zm0 48v40.805c-22.422 18.259-58.168 46.651-134.587 106.49-16.841 13.247-50.201 45.072-73.413 44.701-23.208.375-56.579-31.459-73.413-44.701C106.18 199.465 70.425 171.067 48 152.805V112h416zM48 400V214.398c22.914 18.251 55.409 43.862 104.938 82.646 21.857 17.205 60.134 55.186 103.062 54.955 42.717.231 80.509-37.199 103.053-54.947 49.528-38.783 82.032-64.401 104.947-82.653V400H48z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-784480d7 elementor-widget elementor-widget-text-editor\" data-id=\"784480d7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<a href=\"mailto:nadine.vey@vey-expertise-formation.fr\">Par email<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Experts en relation client et gestion des conflits La certification qualit\u00e9 a \u00e9t\u00e9 d\u00e9livr\u00e9e au titrede la cat\u00e9gorie d&rsquo;action suivante : ACTIONS DE FORMATION Certificat t\u00e9l\u00e9chargeable Pr\u00e9venir les tensions S\u00e9curiser la relation client Valoriser les comp\u00e9tences VEY Expertise &amp; Formation vous aide \u00e0 renforcer les comp\u00e9tences relationnelles de vos salari\u00e9s et de vos \u00e9quipes. Notre [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-779","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Experts en relation client et gestion des conflits - Vey Expertise et Formation<\/title>\n<meta name=\"description\" content=\"VEY Expertise &amp; Formation vous aide \u00e0 renforcer les comp\u00e9tences relationnelles de vos salari\u00e9s et de vos \u00e9quipes. 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